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How can I register as a vendor on Ghana Online Market?

Vendors can register for free on Ghana Online Market. However, to start creating products, they need to choose a package from the available "Vendors Package" options. After selecting a package, vendors must submit an agreement form, which is automatically processed online for verification.

What terms and conditions do I need to agree to as a vendor?

To ensure a safe and transparent selling environment, vendors are required to agree to Ghana Online Market's Terms and Conditions and Policies, covering customer behavior and safety protocols.

What types of products can I sell as a vendor?

Vendors have the flexibility to sell physical products, virtual (downloadable) products, or a combination of both on Ghana Online Market.

How are payments handled for products sold on Ghana Online Market?

Customer payments are made online through our secure payment systems. The funds are held in the Ghana Online Market account until the vendor successfully delivers the item to the customer. After verification of successful delivery, vendors can request withdrawal of their earnings.

Is there a commission fee for selling products on Ghana Online Market?

Yes, Ghana Online Market deducts a 5% commission fee from any payment made by a customer for a product. Vendors should factor this commission into their pricing strategy when setting product prices. 

What is the standard delivery fee for products on Ghana Online Market?

The standard delivery fee set by Ghana Online Market is Ghc 20, which is added to the product price online for customers to pay. If a vendor has concerns about delivering to a particular location (distance), they should communicate clearly with the customer. Extra delivery fees should only be discussed and collected upon the customer's receipt of the item. Vendors are strictly prohibited from asking customers to send extra delivery fee money prior to product delivery, as this is against our policy and may result in vendor suspension or banning.

How can I ensure the safety of my transactions as a vendor on Ghana Online Market?

Vendors should prioritize clear communication with customers, adhere to Ghana Online Market's policies and guidelines, and maintain transparency throughout the transaction process. Additionally, vendors should report any suspicious activity or violations of the platform's policies to ensure a safe and secure environment for all users.

What Shipping Methods Are Available?

We offer a range of shipping methods tailored to suit the needs of our customers. Delivery is facilitated by the vendors themselves, who have the flexibility to choose trusted riders, company-owned buses, or other safe and reliable means of transportation. While standard shipping is typically available, some vendors may also provide expedited or express shipping options for faster delivery. Rest assured, our priority is to ensure safe and efficient delivery for both the client and the vendor.

Do You Ship Internationally?

As of now, we primarily focus on serving customers within Ghana. However, some vendors may offer international shipping. Check the product details or contact the vendor directly for information on international shipping options.

How Long Will It Take To Get My Package?

The delivery time varies based on the shipping method selected and the vendor's location. Estimated delivery times are provided during the checkout process, and you can track your order for real-time updates.

What Payment Methods Are Accepted?

PRECAUTION: Ghana Online Market exclusively accepts online payments made through the secure online gateway provided on our platform. Clients have the option to pay using mobile money or Credit/Visa Card through our secure online portal.

Under no circumstances should vendors request clients to send payment to their personal accounts. Any vendor engaging in such behavior should be reported to Ghana Online Market immediately.

Payments made through our platform are held in the Ghana Online Market account until we confirm that the vendor has delivered the item to the buyer. Once the transaction is verified, vendors can request the withdrawal of funds from their accounts.

We provide online payment options to protect our clients/buyers from any form of scam. We strongly encourage our customers to utilize the online payment portal for transactions, emphasizing the paramount importance of safety. By choosing this secure method, you are assured that in the rare instance of non-delivery, Ghana Online Market takes full responsibility for initiating a safe and prompt refund of your payment. Your security and satisfaction remain our top priorities.

Is Buying Online Safe?

Yes, buying on Ghana Online Market is safe and secure. We use advanced encryption and security measures to protect your personal information and ensure a safe online shopping experience. 

How do I place an Order?

Browse through our diverse range of products, select the items you wish to purchase, and proceed to the checkout. Follow the prompts to provide shipping information and payment details. Confirm your order, and you're all set!

How Can I Cancel Or Change My Order?

To cancel or change an order, contact our customer support as soon as possible. We'll do our best to accommodate your request, but keep in mind that once an order is processed, changes may not be possible.

Do I need an account to place an order?

While you can browse products without an account, you'll need to create an account to place an order. Having an account allows you to track your orders, manage your preferences, and streamline the checkout process for a more personalized experience.

How Do I Track My Order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can also log in to your account to check the order status and track the shipment.

How Can I Return a Product?

To initiate a return, please contact our customer support within 24 hours of receiving your order. Our team will guide you through the return process and provide instructions on returning the product to the respective vendor.

Additional Information

Vendor Ratings and Reviews:

Explore product pages to find vendor ratings and reviews from other buyers. This helps you make informed decisions and ensures a positive shopping experience.

Custom Orders:

Some vendors may offer custom or personalized products. Contact the vendor directly to inquire about customization options or special requests.

Product Authenticity:

At Ghana Online Market, our commitment to product authenticity is unwavering. We provide a diverse marketplace with numerous vendors offering a wide array of products. While we do not have direct partnerships with individual vendors, we encourage customers to thoroughly review product details, ratings, and reviews before making their purchase decisions. This ensures transparency and empowers buyers to make informed choices within our dynamic marketplace, where a variety of genuine, locally crafted items are available.

For any further questions or assistance, feel free to contact our customer support at +233 25 652 0343