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Refund Policy for Ghana Online Market

Last updated: January 1st 2024

Welcome to Ghana Online Market. Our Refund Policy outlines the terms under which you may request a refund on products purchased through our multivendor platform. Please read this policy carefully to understand your rights and responsibilities.

Refund Overview

At Ghana Online Market, we strive to provide a seamless and secure shopping experience. Our refund policy is designed to address various scenarios, considering the nature of the products sold on our platform.

Online Payments (Non-COD)

For orders placed and paid through our online payment gateway:

Non-Delivery: In the unfortunate event that you do not receive your product, please contact us immediately. Once the non-delivery is confirmed, Ghana Online Market will initiate a refund to your original payment method.

COD (Cash on Delivery) Payments: For orders paid directly to the vendor in cash upon delivery, any refund requests must be handled directly with the respective vendor. It is strongly recommended to opt for online payments to enhance security and reduce the risk of potential scams.

Digital Downloadable Products

For digital downloadable products, Ghana Online Market does not offer refunds. It is essential to review product details and specifications before making a purchase.

Physical Products

For physical products, refunds may be considered under the following circumstances:

Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 1 day (24 Hours) of receiving the item. We will arrange for a return and issue a refund or replacement after confirming the issue.

Product Not as Described: If the product you receive significantly differs from the description on our platform, contact us within 24 hours, and we will work with you and the vendor to resolve the issue.

Non-Delivery: In cases of non-delivery for physical products, please get in touch with us promptly. We will investigate and facilitate a refund if the non-delivery is confirmed.

Refund Process

To initiate a refund, please contact our customer support team at:

Customer Support Email: support@ghanaonlinemarket.shop

 or 

Phone Number: +233 25 652 0343

Provide relevant details such as the order number, product details, and a brief issue description. Our team will guide you through the refund process.

Recommendations for Safety

To ensure a secure and trustworthy shopping experience:

Prefer Online Payments: We highly recommend using our online payment gateway to minimize the risk of scams and unauthorized transactions.

Vendor Communication: For COD payments, communicate directly with the vendor for a smooth transaction and to address any concerns.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us support@ghanaonlinemarket.shop or  (+233) 26 735 1752

This Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.